keraton hkPrivacy Policy

This page describes what we collect when you use keraton hk and how we keep that data protected. We take privacy seriously because your account information—email, payment details, identity documents—is sensitive. We explain our practices transparently so you understand exactly what happens to your data from the moment you sign up through every withdrawal.

Our privacy approach centres on necessity and security. We collect only what we need to verify your identity, process your deposits and withdrawals, detect fraud, and comply with law. We do not sell your data to advertisers or brokers. We do not share your information with third parties except where required by regulation or to process your transactions through payment providers like DANA, e-wallet, mobile banking, local payment, and online payment.

If you have questions about how we handle your data on keraton hk, our support team in Jakarta, Surabaya, Bandung, and Medan can help. You can also request a copy of all data we hold about you, ask us to correct inaccuracies, or request deletion where applicable. We respond to data requests within ten business days.

What Data We Collect on keraton hk

When you create an account on keraton hk, we collect your email address, phone number, full name, date of birth, and residential address. We also ask for your preferred language and timezone. This information is required to set up your account and communicate with you about your account status, deposits, withdrawals, and support requests.

During account verification, we collect government-issued identity documents—a passport, national ID card, or driver's license. We scan these documents to verify your identity and confirm your age. We store these documents securely and use them only for KYC (Know Your Customer) compliance. We do not use your documents for any other purpose.

We collect behavioural data about how you use keraton hk. This includes your login times, the games you play, the bets you place, your account balance, and your session duration. We use this data to detect unusual patterns that might indicate fraud or account compromise. We also use it to improve our service—for example, to identify which games are popular or which payment methods users prefer.

How We Use Your Data

We use your personal data to operate keraton hk and provide our service. This includes account creation, identity verification, deposit processing, withdrawal processing, and customer support. We also use your data to comply with legal obligations—for example, anti-money-laundering (AML) regulations require us to verify customer identity and monitor transactions.

We use your data to detect and prevent fraud. Our systems monitor for suspicious patterns—rapid logins from different countries, unusual betting behaviour, or attempts to exploit bonuses. If we detect suspicious activity, we may restrict your account pending investigation. We will notify you and give you a chance to explain.

We use your data to communicate with you. We send emails about account activity, deposit confirmations, withdrawal status, and support responses. We may also send notifications about promotions or service updates. You can adjust your notification preferences in your account settings on keraton hk.

Third Parties and Data Processors

We share your data with payment processors to complete your deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, or mobile banking, those providers receive your transaction details. When you withdraw to a local payment, online payment, e-wallet, or mobile banking account, those banks receive your account information. These processors are bound by confidentiality agreements and use your data only to process your transaction.

We may share your data with law enforcement or regulatory authorities if required by law. For example, if we receive a court order or a request from a financial regulator, we will comply. We will notify you of such requests unless legally prohibited from doing so.

Our servers and databases may be located outside your jurisdiction. This means your data may be stored and processed in countries with different privacy laws. By using keraton hk, you consent to this international data transfer. We take steps to ensure your data is protected regardless of where it is stored—we use encryption, access controls, and regular security audits.

How Long We Keep Your Data

We keep your account data for as long as your account is active. If you close your account on keraton hk, we retain your data for seven years to comply with financial regulations and to investigate disputes. After seven years, we delete your personal data unless we are required by law to keep it longer.

We keep transaction records (deposits, withdrawals, bets) for seven years. This is a standard requirement for financial service providers. We keep identity documents (passport scans, ID photos) for the duration of your account plus seven years after closure.

We keep support tickets and communication records for two years after resolution. This allows us to reference past issues if you contact us again. We keep server logs and security data for 90 days to detect and investigate security incidents.

Your Rights and Choices

You have the right to access all data we hold about you on keraton hk. You can request a copy by contacting our support team. We will provide your data in a readable format within ten business days. You also have the right to correct inaccurate data—if your address or phone number changes, you can update it in your account settings.

You have the right to request deletion of your data, subject to legal constraints. If you ask us to delete your account data, we will do so after the seven-year retention period required by financial regulations. We cannot delete data sooner because we are legally required to keep transaction records for compliance purposes.

You have the right to object to certain uses of your data. For example, if we use your data for marketing purposes, you can opt out by adjusting your notification settings. However, we cannot stop using your data for fraud detection, legal compliance, or transaction processing—these are essential to operating keraton hk safely.

If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. You also have the right to contact our support team to discuss your concerns. We take data protection seriously and will investigate any complaint thoroughly.